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SiteKraft Labs · Billing

Cancellation & Refund Policy

Last Updated: October 31, 2026

Our 7-Day Technical Guarantee

At SiteKraft Labs, we stand behind the engineering of Sarvasva. If the software cannot run on your supported operating system and our support team cannot assist you in resolving it within 48 hours, you are entitled to a full 100% refund within 7 days of purchase.

1. Nature of Product (Digital Goods)

Sarvasva is a digital software product consisting of a CLI binary and an automated cryptographic lifetime license key. Because digital goods are delivered immediately upon purchase, please review the hardware requirements (minimum 8 GB RAM, Linux/macOS/WSL2) on our homepage before making a purchase.

2. Cancellation Policy

Since license keys and download links are provisioned automatically within seconds of payment completion:

  • Orders cannot be cancelled once payment has been confirmed and the license key has been generated and displayed on screen.
  • However, you may request a refund under our 7-day guarantee described below.

3. Refund Eligibility Criteria

You are eligible for a 100% refund if:

  • Technical Incompatibility: The software fails to execute or install on a supported operating system (Ubuntu/Debian, macOS, Fedora, or Windows WSL2) that meets our minimum documented hardware specs.
  • Duplicate Transactions: If your account was debited more than once for a single order due to a network timeout or payment gateway glitch.
  • License Delivery Failure: If the automated license key was not delivered on-screen and not received via email, and our team failed to issue it within 24 hours of notification.

4. How to Request a Refund

To request a refund within 7 days of your purchase, please send an email to:
support@sitekraft.dev

Please include:

  1. Your Order ID (e.g. SRV_...) or registered email address.
  2. Payment transaction reference / UTR / Cashfree reference number.
  3. A brief description or terminal screenshot of the technical error encountered.

5. Refund Processing Timelines

Once approved, refunds are initiated immediately via our payment processor, Cashfree Payments.

  • UPI Payments: Typically credited back to your bank account within 24 to 48 hours.
  • Credit / Debit Cards & Netbanking: Takes 5 to 7 business days to reflect in your bank statement, depending on your card issuer.
  • Upon completion of the refund, the associated license key will be deactivated in our verification ledger.

6. Contact for Billing Support

For any questions or support with your refund, contact:
SiteKraft Labs Billing Desk
Email: support@sitekraft.dev